Family and veteran-owned since 2010
The people the reviews name
We are three generations of air conditioning and heating technicians, with 50+ years combined experience, working out of 19518 Cypress Church Rd in Cypress. Google reviewers rarely write about the company. They write about the person who called ahead, showed up and explained the fault.
Thanked by first name
4.9 out of 5 from 642 Google reviews. These are lines from five of them, set against the role each person holds.
- ZachTechnician
“HUGE shoutout to Zach. He was an incredible technician.”
Anthony D'Angio, Google
- Christie LewisCustomer Care Representative
“Also, huge shoutout to Christi, the office manager.”
Anthony D'Angio, Google
- Nick RodriguezService Technician
“Nick Rodriguez was the tech and he called to let me know his arrival time.”
Dee Guerrero, Google
- Josh BockelService Manager
“Both Nick and Josh were recently out at our house and did a great job.”
BigC3103, Google
- JamesTechnician
“James our technician was prompt professional and knowledgeable.”
Lee McChesney, Google
Faces behind the callbacks
The six profiled team members, then two jobs from the same crew. Scroll sideways.
Doug Smith
President
A native Houstonian raised in the culture of family business, with over 30 years in the HVAC field including a decade helping build a large HVAC company.
Who answers, who rolls, who stocks the truck
Doug Smith started ACE after over 30 years in the trade. Around him sits the service side, the phones and the warehouse. The team is larger than the profiles below: Zach and James, the technicians named in the reviews above, work the same trucks.
Christie Lewis
Customer Care Representative
Over 20 years of customer service experience. Originally from New Jersey, in Texas since 1997. The one who gets you on the schedule.
Josh Bockel
Service Manager
An HVAC certified technician who runs the service and maintenance side, and who meets homeowners across the Cypress and Houston metro.
Nick Rodriguez
Service Technician
HVAC certified. His rule is to perform the work as if it were in his grandparents' home.
Jesus Lopez
Service Technician
Born in Chicago, bilingual, and known around the shop as Chicago. Baseball player, then and now.
Dustin Smith
Warehouse Manager and Fleet Administrator
In charge of all equipment, parts, uniforms and vehicles. Keeps the warehouse and the trucks stocked so technicians arrive with what the job needs.
Cypress headquarters and a Sugar Land office
A sheet metal shop of their own
Duct runs are fabricated in-house on ACE's own sheet metal equipment, so a trunk can be built to the attic it goes into. See ductwork and insulation for the seven-step process. The second office is at 14090 Southwest Freeway Suite #300, Sugar Land, TX 77478.
- Licensed Texas HVAC contractor, TACLB 135382E
- Trane Comfort Specialist dealer
- Mitsubishi authorized installer
- A+ with the Better Business Bureau
What the shop holds itself to
ACE's own words, as printed on its core values.
- Integrity
- Never offering you something that won't bring you value
- Attention to detail
- High-quality work to avoid future problems
- Focus
- On your comfort, budget, and time
- Teamwork
- Our best is your best
- Respect
- You and your property
- Growth
- Through continued education, and shared experiences
See what the crew does in the full service list or keep the system serviced through the Comfort Club. Licensed Texas HVAC contractor, TACLB 135382E.